TECHNICAL SUPPORT  AND TRAINING QUESTIONS

Question:  What Technical Support do you provide ?

Answer:  CompuSports offers application support for the Easy-Scout, Easy-Scout Professional,  Easy-Cut, Easy-Recruiter and Athletic Equipment Manager software products.

CompuSports provides installation support for all of the products on this web site. This means we will assist you in installing the software on your computer from the CD or Digital Download that we provide.

Once the software is installed, the publisher of the software provides "application support". All of the publishers that we represent agree to provide application-specific support for our mutual customers, and if we get complaints, we intervene. We have, in a few cases, discontinued a product because the publisher did not offer support that met the expectations of our customers.

Be sure to review your program documentation for publisher web sites and in some cases a telephone support phone number. In some cases, you will need to register with the publisher to receive a password to access a support site.

If you purchased your software from CompuSports, either through one of our web sites or through an offline method, the publisher will have a record of the purchase but may not have any contact information for the user. This is often the case when a School or Booster club purchases software on behalf of the Coach/End User.

For this reason, it is always a good idea to register your software directly with its publisher. This ensures you will have access to updates, upgrades and technical support.

Question:  What is the best way to have my questions answered ?

Answer:  Assuming that you have read the user manual, watched the video tutorials and used any online resources the publisher makes available,

1) Use our Live Help "chat" feature if we are online. Live Help enables you to receive instant help without having to use the telephone, and if a support person is unavailable, the Live Help system enables you to forward an email to our support team.

2) Send an email to either the publisher's support department or use our Contact/Feedback form to forward your question to us.

3) Call the publisher for Telephone Support if available - check the software or the user manual. 

CompuSports provides Telephone Support for Easy-Scout, Easy-Cut, Easy-Recruiter and Athletic Equipment Manager weekdays from 9AM to 5 PM EST. When a call is not answered immediately, "call back" support is provided. Calls received prior to 1 PM EST are usually returned the business same day.

The CompuSports Technical Support Number is 301-591-3886.

ADDITIONAL QUESTIONS

Please Contact Us either by using the Contact/Feedback form or by using the Live Help (Chat) feature (click the Live Chat icon to the left - just above Shortcuts).

If we're online and available, a person will assist you interactively. If we're offline or unavailable, you'll be able to submit a question with just a couple mouse clicks and without filling out a lengthy form.